Refund and Return Shipping Policy:

Deucekat is happy to return any unused and damage free merchandise up to 30 days after its delivery.

We also offer free return shipping*. Please use the form below to initiate a return and request a prepaid shipping label for your order. The United States Postal Service (USPS) is our preferred method for return shipping.

We are unable to accept returns and process refunds beyond 30 days. If you have any questions about our return policy or process, or to check the status of your return or refund, please e-mail us at returns@deucekat.com.

RETURNS REQUEST FORM

 
 
 

Please note that:

  • Returns must be requested within 15 days of delivery of your order using the form above.

  • Refunds will be issued in the original form of payment, inclusive of the item charge and sales tax, if any. If the credit card used to place your order is no longer valid or in your possession, e.g. a prepaid credit card, please e-mail us at returns@deucekat.com to process your return (do not use the return request form above).

  • If you selected an express shipping option or international shipping at check-out (e.g. 1-day Shipping, shipping to outside of the U.S., etc.), we will not be able to refund these shipping charges.

  • Any gift option charges, if any, (i.e. add on charges for gift wrapping service, cards and custom messages) are also non-refundable.

  • Return shipping is FREE only if using the United States Postal Service (USPS) (or other pre-paid shipping label) pre-paid/pre-addressed shipping label that Deucekat will provide to you. Simply fill out the form above, and we will e-mail you a pre-paid label and detailed instructions on how to return your item(s). Please note that if you choose to your return your order to Deucekat via other means (i.e. using your own paid method of shipping) said charges will not be refunded or reimbursed.

  • Refunds are processed within 1-2 days after receipt of the returned item(s) ordered. Upon our receipt of your return, we will e-mail you to confirm that a refund has been processed. Please allow additional time, up to 7 business days, for the refund to be credited back to your account by your bank or financial institution.

    * Note: We presently do not offer a prepaid return shipping option for international orders outside of the United States. If you would like to return product(s), you may do so by sending the item back to us at your expense. In any event, please contact us by e-mail (returns@deucekat.com) to request a return.